Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. You’ll also need the receipt or proof of purchase.

Approved returns are subject to a 20% restocking fee. Customers may choose any courier service they prefer when returning approved items. However, are responsible for all return shipping costs unless the return is the result of a product defect, shipping error, or another issue approved by Anatolia.

To start a return, you can contact us at guardia@anatolia.com . Please note that returns will need to be sent to the following address for Canada shipments: 8300 Huntington Road. Vaughan, ON. L4H 4Z6 and to 250 International Trade Parkway, Port Wentworth, GA. 31407 for US shipments.

For approved returns resulting from a product defect, shipping error, or another Anatolia-approved exception, a return shipping label and return instructions will be provided.  All returns require prior authorization and items returned without an approved return request will not be accepted.

You can always contact us for any return questions at guardia@anatolia.com 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders)
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  guardia@anatolia.com